Care Business Associate Training and Confident Competence

At Crystal Care, we are always looking for ways to innovate and improve the care we deliver, not just for our clients, but for the dedicated professionals who provide that care every day.

That’s why we’re thrilled to announce that we are working with Confident Competence, an innovative platform that allows our team to undertake face-to-face competency assessments in real-time, with instant digital tracking. Working alongside Care Business Associate Training, a nationally recognised provider of healthcare training, this partnership marks a significant step forward in how we support, assess, and develop our workforce.

Confident Competence

Confident Competence is a cutting-edge tool designed by professionals who truly understand the demands of the care sector. It enables managers and supervisors to carry out practical competency checks during everyday duties, with no extra paperwork and no complicated forms.

With this system, we can:

• Access a wide range of CPD-accredited, customisable competency frameworks

• Assess staff performance in real-time using a mobile device

• Submit assessments instantly – no paperwork required

• Automatically update our training matrix

• Generate audit-ready reports at the click of a button

  
  

This approach means we can continuously monitor and enhance the skills of our staff, identify development needs earlier, and ensure we’re always delivering care that’s safe, effective, and compassionate.

Care Business Associate Training

Our rollout of the Confident Competence system is made possible through our partnership with Care Business Associate Training, a highly regarded national training provider led by seasoned healthcare professionals. This means every Crystal Care team member has access to the practical training and assessments they need to grow confidently in their role.

For the individuals and families we support across the Wirral, this offers even greater peace of mind. It shows our ongoing investment in care quality and our commitment to ensuring that every Crystal Care carer is not only trained, but consistently competent.

From assisting with personal care to managing complex health needs, our team will now be equipped with the latest training tools and instant support, meaning more efficient care delivery and enhanced outcomes for those we serve.

We’re proud to be leading the way in local care excellence.