I cannot thank Louise and the team at Crystal Care enough for the support they given me and my family during what could have been a very daunting transition.

Moving Mary from a care home back into her own home was a huge decision, and one filled with worry. Louise and her team were reassuring, compassionate, and completely focused on what was right for Mary as a person.

Crystal Care handled the entire transition with such care, dignity and professionalism.

The planning, communication, and attention to detail meant that everything ran smoothly, and Mary was supported in a way that helped her regain confidence, independence, and a real sense of comfort being back in her own surroundings.

What truly sets Louise and her team apart is how personal the care feels. They didn't just provide carers - they took the time to understand Mary, her routines, her needs, and what mattered most to her and the family.

Seeing Mary settled, happy, and thriving at home again has meant everything to us. I wouldn't hesitate to recommend Crystal Care to anyone looking for truly outstanding, person-centred home care.

Thank you, Louise and the whole team, for all your help and support.

The care staff they you send provide for our service are professional, reliable, compassionate and hardworking. They fit seamlessly into our team  and show genuine concern for our residents, always maintaining a high standard of practice.

In addition to the outstanding care staff, we would also like to commend all you girls in the office. The support that we receive from the office team is second to none. We always find that you are always  friendly and approachable, responsive and extremely efficient when arranging cover and you really do go that extra mile in ensuring that we have the shifts covered.

Overall Crystal care provides an exceptional service from start to finish, and we truly value the strong working relationships we have found with both the care staff and the office team. We would not hesitate to recommend Crystal Care to other care homes

On the occasions we have contacted them we have always found them to be professional and responsive.  They have been able to provide cover at short notice and always send us care staff who have been previously.  The office team are polite nothing ever seems like a problem for them, and the communication is amazing, they always keep us up to date and will send updates of name changes.

The care staff that have come to our home have been amazing, and as the office always keep the same staff it doesn’t feel like we have agency staff working with us.  We have received compliments from residents’ families on how good the staff are, and they are surprised when we say they are from an agency.

Crystal Care have never let us down, if they say they can cover a shift they do, and we don’t have to worry  if the staff will arrive.